XENGUARD
full spectrum security

Xenguard managed Security Operations Center

an insurance policy for your systems

The Xenguard Security Operations Center / Computer Emergency Response Team (XG-SOC/XG-CERT) program gives you access to our entire suite -- hardware, software, intelligence and most importantly, our human beings. It's an insurance policy for your systems.

Let us worry about your network security, so you don't have to. The Xenguard SOC is designed to remain in constant contact with Xenguard's monitoring centers. Our data centers are highly secure, geographically distributed across the world, and staffed 24 hours a day by highly trained security professionals -- they are virtually impossible for an adversary to access, and even major disasters such as earthquakes, massive power outages or nuclear/biological/chemical incident will not take our global network offline.

The security industry has many fancy names for this sort of service -- Managed Detection and Response, Intrusion Protection Systems, Network Operations Center, or Tiger Team.

We detect threats to your data and systems, and help shut them down before they cause damage. We can provide the tools to secure your network against even the latest zero-day attacks. Your team stays focused on it's mission; we'll handle the security issue distractions and put out the fires. And we'll handle the compliance paperwork, making sure your systems comply with requirements and standards such as the GDPR, PCI DSS, ISO 27001, SOC2 or CTPAT.

Xenguard services allow you to focus on building your business, while we focus on operating your information systems. If you wish, Xenguard can manage your entire application infrastructure to ensure that you are consistently providing your customers with the reliability and performance that they expect. Rather than hiring a costly internal team of system administrators or diverting your existing resources away from internal or business system management, leverage Xenguard's team of application experts to support your critical infrastructure.

Xenguard provides top-quality network management services for organizations who require professional-quality maintenance of their network. Perhaps your company does not have sufficient internal resources to meet the demands of a particular project, or you might be running a network located thousands of miles away from your office. In these situations, Xenguard managed services can offer a cost-effective solution to your network management challenges. Generally, we can accommodate managed service customers anywhere in the world. Xenguard consulting services are available on an hourly or retainer basis. Xenguard security professionals will collect general information about your requirements, and deliver the solutions you need.

Xenguard aims to optimize a customer's application infrastructure over time by providing the necessary performance and usage data. We work with clients up front to design a reporting plan to help them plan for future technology investments. Xenguard provides clients with the information to understand how their application is performing under the weight of user demands. Xenguard infrastructure reporting helps clients ensure their hardware and bandwidth utilization and make appropriate decisions regarding future technology investments.

Scheduled maintenance will be performed within the time window that you specify, and Xenguard will conduct regular audits to ensure your organization is meeting it's compliance objectives. In addition to the monthly managed service retainer, hourly rates (standard, and emergency) will be established for any "above and beyond" services required which exceed your plan's management level.

Application layer reporting provides the customer with a range of information relating to the behavior of specific applications operating within the managed environment. Application reporting offers views into the operational details of deployed middleware applications dictated by customer requirements. Our web reporting service offers daily reports providing extensive information on incoming web client interaction with the hosted site. Daily, weekly, monthly, quarterly, annual and cumulative web usage statistics are generated for each hosted environment. A few examples of web usage reports available to each customer includes executive site summaries outlining critical statistics for any time period including unique user visit counts, user session lengths, number of unique documents delivered, top pages, top typical paths taken through the site, top client types. Web usage reporting offers a large number of detailed reports covering all aspects of user traffic throughout customer sites.

Xenguard recognizes that multiple vendor management/multiple service level management is a challenge of today's leading organizations. Xenguard can function as your single-point-of-contact to manage all the trouble tickets/incidents that may occur within your hosted infrastructure and ensure all your disparate vendor service levels are adhered to.

Xenguard provides clients with the information to understand how their application is performing under the weight of user demands. Xenguard infrastructure reporting helps clients ensure their hardware and bandwidth utilization and make appropriate decisions regarding future technology investments.

The Xenguard Security Operations Center will monitor all production application infrastructure on a 24/7 basis. All material aspects of component availability and performance will be monitored 24/7 for existing or developing problems. Xenguard will manage the 24/7 on-call rotation and escalation procedures required to resolve any site issues as they occur. Xenguard will provide 1st line support and escalation for all production site issues and include the Client's support staff for application, level 2nd line support. Xenguard technical specialists will provide 2nd level escalation points for advanced problem resolution and vendor/service provider issue resolution. Xenguard will monitor the customer website for availability over redundant dedicated application - it would not identify an outage caused by faults within the Internet generally.

Xenguard will work with the Customer to schedule maintenance window periods during which service-impacting maintenance can be performed. Xenguard will document all scheduled maintenance and anticipated service interruptions and allow the Client's management to confirm these interruptions through a customer portal.

From network security engineers to software developers and database specialists, Xenguard will provide the right mix of talent to meet your needs. Xenguard can manage your entire internet infrastructure -- the provisioning, deployment, testing, and ongoing management of all networking devices, including routers, switches, SSL accelerators, firewalls, routing tables and virtual private networks. We take the risk and complexity out of managing your systems, leveraging advanced automation technology to guarantee problem-free migration and ongoing management of your infrastructure's components – domains/DNS, databases, intrusion detection systems, web applications and device configurations.

tier 1 : hardware layer support

Xenguard engineers are responsible for configuration, monitoring and maintenance of your network hardware. This includes servers, switches, routers, KVMoIP, UPS, RPC and all other devices listed on Xenguard's hardware support list. Hardware devices not appearing on our supported list may require some research to determine how to best manage the device. At the server hardware and OS layer, customers will have access to reports proving views into resource utilization statistics generated across equipment within the managed environment. Examples of reports available at the resource layer include aspects such as processor, memory, and disk and file system utilization. In addition, customized reports extrapolating deeper low-level resources such as kernel utilization, user sessions, NFS events, and process loads are available based on individual customer requirements.

tier 2 : Operating System (OS) layer support

Xenguard manages all aspects of your operating systems. This includes configuration / optimization, patch maintenance, kernel builds, administration of authentication credentials and so on. This support level covers all components that are part of the core operating system.

tier 3 : third-party / middleware layer support

The Xenguard tier-3 managed support package covers all hardware, operating system and third-party applications listed on Xenguard's supported components list. Xenguard will undertake management of the Client's network infrastructure. This package is suitable for organizations who leverage multiple third-party (often open-source) tools. Third-party / middleware components are modules which are not a core component of your chosen operating system.

tier 4 : application layer support

The final managed services tier encompasses the application layer -- this includes your own proprietary code, scripts and databases. This is the highest level of support available from Xenguard. We will ensure your application(s) perform within established parameters, making recommendations on an ongoing basis to maximize long-term performance and stability. This tier is best suited for organizations which rely on proprietary (often internally developed) applications.

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